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AUTOMATE+ Rollback (backup tool)

AUTOMATE+ Rollback (backup tool)

Owned by Paul Tompkins (Unlicensed)
Last updated: Sept 23, 2024 by 6pillars
2 min read

It is possible for a customer to experience an issue with removing AUTOMATE+ using the traditional rollback method.

Challenges, albeit rare, may arise during or post deployment, or during the removal of AUTOMATE+.

 

My deployment is showing as still in progress within the AUTOMATE+ dashboard after 60 minutes?

This issue can potentially be triggered where a user has either:


a) Not actioned the cross-account role CloudFormation tab due to it being blocked by their browser
b) AWS permissions are not appropriately in place

 

If this occurs, please send an email to support@6pillars.ai with the AWS Account ID and a screenshot of the Manage Accounts table within the AUTOMATE+ dashboard. The Support team will assist you in removal of any problematic configurations. We can also assist with redeployment if required.

 

I deleted my AWS Account from the Manage Accounts table in AUTOMATE+ however the six-pillars stacks and functionality are still installed within my AWS Account?

If you have deleted the Account from the Manage Accounts table without performing the Cleaning process then AUTOMATE+ will still be installed within the AWS account.

 

To remove AUTOMATE+ and the relevant native AWS services from your account if the normal Rollback process has failed outlined here, follow the steps outlined below:

  1. Log into the AWS Account that you wish to remove AUTOMATE+ from

  2. Log into AUTOMATE+

  3. Navigate to Utilities / Rollback AUTOMATE+ within the AUTOMATE+ dashboard

  4. Select the AWS region of the previous AUTOMATE+ deployment and then click Launch Cleaner. Please ensure that your browser is not blocking tabs and/or popups as a new CloudFormation tab will attempt to open.

  5. Complete the CloudFormation tab acknowledgements and click Create Stack. It should take between 3-5 minutes for the cleaner stack to deploy. Once deployed, the AUTOMATE+ installation will be removed within 5-10 minutes.

  6. Once all six-pillars CloudFormation stacks have been deleted, you can select the six-pillars cleaner stack in your AWS account and click Delete.

Following deletion of the Cleaner stack, the AUTOMATE+ installation is now completely removed.

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